FAQ

VAT

All prices on the website are exculsive of VAT at the standard rate. This will be added to your checkout price.

What is the difference between Normal & Express Checkout?
With Normal Checkout you have to register with nyfast.com this takes a little longer but all your details will be stored for future purchases.
With Express Checkout all you have to do is select what you wish to purchase and then fill in the fewest amount of necessary details before going straight to the secure payment page. This will save you time but no details will be stored for future purchases. We appreciate that your time is valuable and need the goods asap and without hassle.

Can you ship my parts anywhere in the world?
Yes. We specialise in sending parts not just to the UK but anywhere in the World. We use many of the World's most popular carriers to ensure your delivery arrives where you want it and when you want it.

How much will it cost to ship my goods?
For Online purchases OVER £60.00 + VAT next day carriage is free of charge to “mainland” UK.
This does NOT include Northern Ireland, Channel Islands, Isle Of Man, Isle of Wight, Scottish Highlands, Islands and the Scilly Isles.

If your post code is AB31-AB38, AB40-56, IV1-63, KW1-17, PA20-78, PH4-50, KA27-28, HS, ZE, BT,IM. These areas will incur higher carriage costs, particularly on weights over 1 kg. Please call for details on prices.

For purchases UNDER £60.00 + VAT next day carriage starts at £8.25 for mainland UK. This does NOT include Northern Ireland, Channel Islands, Isle Of Man, Isle of Wight, Scottish Highlands, Islands and the Scilly Isles. These areas will incur higher carriage costs, particularly on weights over 1 kg. Please call for details on prices.

All carriage prices are subject to variation based on order value, weight, volume, urgency and delivery area.

Saturday Delivery
Next Working Day before 12.00 PM
Next Working Day before 10.00 AM

We use carriers instead of Royal Mail because we need to offer a more secure and signed for service. Your parcel contains your receipt as well as your items. We want everything to arrive safe and sound, intact and on time. We have chosen our carriers to maximise these needs and to ensure that our valued customer gets what they want when they want it. We do sometimes use a signed for Royal Mail service for certain deliveries at our discretion.

If you require a Saturday or an AM service please call for prices.

For Europe the price is £31.15, £48.75 or £71.25 for the first kg dependent on your location – please contact for larger freight.
For rest of world the price is £71.25 for the first kg – please contact for larger freight.

What is your lead time for parts?
Generally we always try to better the standard market lead times as we hold a lot of stock, however, we import on a monthly basis; every first working day of the month shipments from China and the USA leave and arrive with us 5 days later by air. This helps reduce the freight bills and enables us to pass on the savings on to you. If for example you make a purchase on the 25th of the month, your goods would be approx 8 working days later.

Do different products have different lead times?
Yes. Cable ties and accessories are held in stock and shipped on a next day or 1 day service, as are some of the cable clips and threaded fasteners, washers and spacers.
Out of stock threaded fasteners, spacers & washers are normally shipped on a 10 day basis dependent on availability but can be up to 4 weeks.
PCB fasteners and rivets are shipped on a start of the month basis.
Bumpers and rebar fasteners are shipped on a 15 day basis.

If you need it fast just ask.
We specialise in emergency shipments and can get goods in from China or the USA in around 3 days, if required.

I need my goods faster. How can you help?
All you have to do is phone or email us and we will bend over backwards to sort it out for you. We ship goods all over the world and can get goods in from China and the USA in 2-3 days, if required.

How can I pay for my order?
We accept most major credit cards even Paypal and we also accept payment by bank transfer, or Sterling cheque/draft.

Are my details safe when shopping on your site?
The Nyfast web site and any transactions on the web site are protected by secure 3D credit card processing.
When ordering, we will ask you to enter your customer details (address, email etc) as part of the ordering process. These details are encrypted using a SSL secure server before sending and are only ever stored in this encrypted format.
You will then proceed to the Sagepay secure payment system.
We do not and will not, under any circumstances, store our customers credit card details online. At Nyfast.com our customers security is paramount.
We use the Sagepay payment system because it is PCI DSS (Payment Card Industry Data Security Standard) compliant which is the world-wide benchmark mandated by all the major credit card companies for the protection of cardholder identity and transaction information. Sagepay is audited by Trustwave to the above standard.

What if I need to return something?
Please contact us, we operate a 14 day returns policy, in the unlikely event of part failure, on all stock items. Items which have been specially made for you cannot be cancelled or returned for credit. All goods are to be returned in the condition supplied and in their original packaging. Handling charges may apply – our Customer Services department will advise you of this information. Alternatively, please call us on 01256 533088 and we will be happy to help you.  

How can I find the product I need on the Website, ASAP?
Go to the search facility at the top of the page and enter the appropriate product number or keyword. You can make more specific searches by defining the category.
Each category section may have sub-sections listed along the left column for you to view products. Use the buttons on the home page to take you to the relevant pages.
Email your enquiry and your email address to us and we will soon be back to you with an answer.

Do you provide credit account facilities?
Yes, please fill out the Credit Application form in the » Online Forms section and subject to status, we will be happy to oblige.

I would like to buy a different quantity than specified on the website.
Normally no problem, please phone or email us.

Can you ship bulk and small quantity?
Yes we do; everything from a bag of 100 to a 40 ft container.

I need a custom moulded part. Can you help?
Yes. Our trusted manufacturers in the UK, USA and China are excellent at providing cost effective and timely solutions.

Our UK manufacturer specialises in nylon fasteners as well as marine and medical industry mouldings.
Our USA manufacturer specialises in nylon fasteners particularly: washers, spacers, machine screws, nuts and other threaded fasteners.
Our Chinese manufacturer specialises in industry standard nylon PCB and panel fasteners, as well as a vast range of specialist automotive rivets and clips.

Dependent on quantities required, tooling is often free of charge. Please send us a full technical drawing of what you require.

Can you provide technical advice and certification?
Yes. We love to give friendly and technical advice, if we don't know the answer we will find it and get back to you; We are able to provide ISIR, FMEA, environmental etc. Please » contact us.

Are my parts RoHS compliant?
99% of the time – yes they are. But please » contact us to confirm or if you need certification.